Visit Us in Person
We understand that sometimes you just want to talk to someone in person. Whether you need help enrolling in a health plan, have questions about your bill, or don’t know where to start when it comes to coverage, our local team is here to help.
Prefer to call? Give our Customer Care team a call at 1-800-234-4781 and they will help you with the support you need.
Connect at a Resource Center
Our Resource Centers offer personalized assistance in a friendly atmosphere. Walk-ins are welcome and you can:
- Meet with a licensed advisor to discuss your health insurance options
- Get assistance in applying for and purchasing coverage
- Ask questions about your coverage, benefits, or billing
- Attend a seminar and other educational events
Buffalo Resource Center
205 Park Club Lane
Buffalo, NY 14221
Monday - Friday 9:00 a.m. - 4:30 p.m.
(716) 847-1480
Jamestown Resource Center
103 W 3rd Street
Jamestown, NY 14701
Monday – Friday 9:00 a.m. – 4:30 p.m.
(716) 488-0088
Need to pay a bill? You can always pay your bill online, by phone, by mail, or at one of our secure drop boxes at the Resource Centers listed above. Visit our Member Bill Pay Options page for more information.
Buffalo Resource Center
205 Park Club Lane
Buffalo, NY 14221
Monday - Friday: 9 a.m. - 4:30 p.m.
Walk-ins welcome! You can also call the Resource Center at (716) 847-1480 to schedule an appointment.
Jamestown Resource Center
103 W 3rd Street
Jamestown, NY 14701
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Walk-ins welcome! You can reach out to our Jamestown office directly at (716) 488-0088 or our Customer Care department at 1-800-234-4781 to schedule a phone appointment with a licensed consultant.
